英语翻译Sarah Matthews is a child protection case worker at the

英语翻译
Sarah Matthews is a child protection case worker at the Department of Community Services in NSW.She wants to talk anonymously about her experiences on the front line.Sarah says the systems at DOCS are failing.
SARAH MATTHEWS:We can have years of reports on a family before we actually get around to more investigative action.You can have,you know,10,15 reports on one family and often people ask us,Why weren't you here earlier? and,you know,all you can do is apologise because you got there as soon as you can humanly do so.And we're still not even scratching the surface.
Sarah wants to take on some of the cases which are long waiting lists but can't because she's already stretched to capacity.
SARAH MATTHEWS:I mean,you're never on top of things,you can just never get there.

莎拉马修斯是一名在新南威尔市社区服务部门服务的儿童保护案件工作者.她想匿名谈谈她在一线的工作经历.莎拉说DOCS的系统是失败的.
莎拉马修斯：我们可以在着手对一个家庭作更多的调查之前就拿到有关这家庭多年的报告,你知道你可以,一个家庭10份,甚至15份报告,人们常常问我,“你们怎么不早点来?”然而,你知道,你能做的只有道歉而已,因为你知道你已经尽自己所能最快地赶到了.但我们仍然连皮毛都没碰到.
莎拉想开始处理一些等了很久的案子,但却不能实行,因为已经超出她的能力范围了.
莎拉马修斯：我是说,你永远不可能高高在上,你甚至到不了那个程度.
再问： 感谢你的热心回答。
再答： 不客气！翻译是一个很伤神的活，不光要理解，更难的是要组织好语言，在不违背原作者的意思的情况下，还要符合中国人说话的方式，这跟不负责任的机翻完全不同。所以希望楼主能及时采纳，哪怕只是为了答题者那一份认真的态度。谢谢！