外贸业务中货物损坏率达到多少需要赔偿

外贸业务中货物损坏率达到多少需要赔偿

一是根据产品而定；二是根据买卖双方协议。

短重是非常严重的问题，在客户看来可能是欺诈行为，一旦做定可能影响的不止是丢掉一个客户，一个区域的客户，甚至是企业在整个行业中的信誉，碰到这种投诉不能慌，思路应该是先确认问题责任再解决问题。看你的描述估计是一个考题，先不要急着说怎么赔付，要先客户回复先告诉客户我们很重视，现在需要确认情况搜集证据， 这样答复吧 dear linda tks for your email firstly. your situation is highly concerned by our side,because we never met this problem before! first, how could it through customsclearance with the wrong number against the bl and packing list? second,pls re-check and confirm when you found this problem and show me the pictures with unused packing. we need the pictures for all the consignment. in case the problem is ture, we will fly to your country and slove this problem immediately. tks for your cooperation and support. best regards 某某