It was late in the afternoon, and I was putting the final touch on a piece of writing that

It was late in the afternoon, and I was putting the final touch on a piece of writing that I was feeling pretty good about. I wanted to save it, but my cursor(光标) had frozen. I tried to shut the computer down, and it seized up altogether. Unsure of what else to do, I yanked (用力猛拉) the battery out.
Unfortunately, Windows had been in the midst of a crucial（紧要关头） undertaking. The next morning, when I turned my computer back on, it informed me that a file had been corrupted and Windows would not load. Then, it offered to repair itself by using the Windows Setup CD.
I opened the special drawer where I keep CDs. But no Windows CD in there. I was forced to call the computer company's Global Support Centre. My call was answered by a woman in some unnamed, far-off land. I find it annoying to make small talk with someone when I don't know what continent they're standing on. Suppose I were to comment on the beautiful weather we've been having when there was a monsoon(季风) at the other end of the phone? So I got right to the point.
My computer is telling me a file is corrupted and it wants to fix itself, but I don't have the Windows Setup CD.
So you're having a problem with your Windows Setup CD. She has apparently been dozing and, having come to just as the sentence ended, was attempting to cover for her inattention.
It quickly became clear that the woman was not a computer technician. Her job was to serve as a gatekeeper. Her only duty, as far as I could tell, was to raise global stress levels.
To make me disappear, the woman gave me the phone number for Windows' creator, Microsoft. This is like giving someone the phone number for, I don't know, North America. Besides, the CD worked; I just didn't have it. No matter how many times I repeated my story, we came back to the same place. She was calm and polite.
When my voice hit a certain decibel (分贝), I was passed along, like a hot, irritable potato, to a technician.
You don't have the Windows Setup CD, ma'am, because you don't need it, he explained cheerfully.
Windows came preinstalled on your computer!
But I do need it.
Yes, but you don't have it. We went on like this for a while. Finally, he offered to walk me through the use of a different CD, one that would erase my entire system. Of course, you'd lose all your e-mail, your documents, your photos. It was like offering to drop a safe on my head to cure my headache. You might be able to recover them, but it would be expensive. He sounded delighted. And it's not covered by the warranty (产品保证书)! The safe began to seem like a good idea, provided it was full.
I hung up the phone and drove my computer to a small, friendly repair place I'd heard about. A smart, helpful man dug out a Windows CD and told me it wouldn't be a problem. An hour later, he called to let me know it was ready. I thanked him, and we chatted about the weather, which was the same outside my window as it was outside his.
【小题1】Why did the author shut down her computer abruptly?A．She had saved what she had written.B．She couldn't move the cursor.C．The computer refused to work.D．The computer offered to repair itself.【小题2】Which of the following is the author's opinion about the woman at the Global Support Centre?A．She sounded helpful and knowledgeable.B．She was there to make callers frustrated.C．She was able to solve her computer problem.D．She was quick to pass her along to a technician.【小题3】According to the passage, the solution offered by the technician was .A．effectiveB．economical C．unpractical D．unsatisfied【小题4】 It was like offering to drop a safe on my head to cure my headache in the last but one paragraph means that .A．the technician's proposal would make things even worseB．the technician's proposal could eventually solve the problemC．files stored on her computer were like a safeD．erasing the entire system was like curing a headache【小题5】It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the followings except .A．efficiencyB．locationC．setup CDsD．attitudeC

(答案→)C 解析：本文讲述了我的电脑出了问题以后，我先寻求专业公司的帮助，结果地方提供的方法让我很不满意，而路边修理店的方法却很简单有效。【小题1】C 细节题。根据第一段第二行I wanted to save it, but my cursor(光标) had frozen.说明我的电脑死机了，我才那样做的。故C正确。【小题2】B 细节题。根据第四段3,4行Her job was to serve as a gatekeeper. Her only duty, as far as I could tell, was to raise global stress levels.说明她只会让别人更烦，故B正确。【小题3】D 细节题。根据文章倒数第二段Of course, you'd lose all your e-mail, your documents, your photos. It was like offering to drop a safe on my head to cure my headache. You might be able to recover them, but it would be expensive. He sounded delighted. 可知对方的方法会让我失去电脑里的很多的资料，这让我很不满意，故D正确。【小题4】A 推理题。根据倒数第二段. Of course, you'd lose all your e-mail, your documents, your photos. It was like offering to drop a safe on my head to cure my headache.说明这样的做法会让我的损失更大，会给我的工作带来更多的问题。故A正确。【小题5】C 细节题。根据文章倒数2,3段A smart, helpful man dug out a Windows CD and told me it wouldn't be a problem.和We went on like this for a while. Finally, he offered to walk me through the use of a different CD说明两者的区别就在于使用CD，故C正确。

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