帮用英语回答下这个问题

what should reservationists do when guests want to boo rooms in their hotels?（分条回答，带翻译，最好有酒店专业知识的人回答）

First you need ask what kind of rooms they want, what kind of beds they want, such as one king-size or two queen-size etc. Maybe you can also ask what floor they want if needed.
首先你需要问他们需要什么样的房间，什么样的床，比如一张king大小的大床，还是两张queen 大小的床。如果需要的话，或许你还可以问需要在几楼的。

Then you need ask when they are going to move in and how many nights they are going to stay. 然后你需要问他们什么时候住进来，住几个晚上。

Then you need ask their billing information, such as names, credit card number and billing address etc.
然后你需要问对方付款信息，比如名字、信用卡账号、付款地址等。

At last you may take some contact infomation such as phone numbers, email addresses etc.
最后你可以记下对方的联系方式，比如电话号码，email地址等