English speaking customers: Please refer to the start of this mail
Für deutschsprachige Kunden: Bitte beachten Sie den zweiten Teil der Nachricht
Pour les clients français: Veuillez vous rendre à la troisième partie de ce message
Para los clientes españoles: Por favor vayan al cuarto apartado de este correo electrónico.
Русскоговорящие игроки: пожалуйста, прочтите последнее сообщение этого письма.
Greetings,
Please read this mail carefully, as we would like to see your issue addressed as fast as possible.
An investigation of the World of Warcraft account UJJOUT2233 has produced evidence that the account has been accessed by someone who is not allowed to use it. We have therefore temporarily suspended all access to the account to prevent further abuse. In order to resolve the investigation, please contact us with the following information via the webform:
Account Name: The account name you are using to login.
CD Key: original WoW game CD-key (we cannot accept Expansion CD keys).
Your Secret Question and Answer.
Name: the full name that the account was created with.
Address: The address information given when the account was created.
Zip/Postal Code: The zip/postal code that was given when the account was created.
The CD key must be from the World of Warcraft box you used when you registered your account. If you have more than one copy of the game, and are unsure which key is the correct one, please include them all. There is no need to include the keys marked "Trial Edition". Expansion CD key is not accepted.
To contact us, please use the webform listed below:
http://eu.blizzard.com/support/webform.xml?locale=en_GB
Account compromises are usually the result of the registered player of the account sharing his or her login information or playing on a computer that has a virus. In order to make certain that your computer’s security has not been compromised, we recommend that you read the information provided on the following page:
http://eu.blizzard.com/support/article.xml?articleId=22455&locale=en_GB
Please remember that it is your responsibility to keep your login information confidential. Any account that is registered to your name may not be shared with anyone except for one minor, of whom you are acting as a parent or guardian. You are also responsible for every use of your login information, whether authorized or not.
It also is the responsibility of the account holder to maintain the security of the account. Excessive or repeated failure to ensure the security of the account can result in warnings and, in extreme cases, permanent account closure.
If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/
Regards,
Account Administration Team
Blizzard Entertainment Europe