急求英语道歉信Peter和家人到纽约渡假,于上周五入住一家五星级酒店.但房间不仅不干净,而且某些设施（如冰箱、水龙头等）

急求英语道歉信
Peter和家人到纽约渡假,于上周五入住一家五星级酒店.但房间不仅不干净,而且某些设施（如冰箱、水龙头等）已经损坏.同时客房服务拖沓、生硬,并和家人发生了不愉快的争吵.回家后,Peter代表家人给该酒店经理写了一封约120字的投诉信,要求酒店方面道歉并做出一定赔偿.

Dear XXX:
We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us ,because some of our maintaiers went to train ,and some of them walked to the other place for services .Now ,we really have no maintainer to be sent to your home .For this ,we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .
Best regards!
Wang Hao Manage