英语翻译hi,we apologize to you for this matterwe send our items

英语翻译
hi,we apologize to you for this matter
we send our items out factory sealed
when they come to other countries they will be opened and we cannot control that
we are sorry ,we know how upsetting this can be for you
have you tried to repackage it neatly in the box with all thew wrappings it comes with,that way you can give it as a gift once you reorganize the packaging
please message us to keep us updated regarding this matter

嗨,我们为这事向你道歉.我们从工厂封装好并寄出东西,当它们到了其它国家的时候会被打开,我们无法控制这事.
我们很抱歉,我们知道这事会让你多么不安.你已经试着用附带的包装材料把东西重新整洁地打包在盒子里了吗?当重组包装后你可以就那样把它当作一个礼物送出.
请发信息给我们,督促我们重视这事.