阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。注意：每个空格只填一个单词。Customer service refers to the way that compani

阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。
注意：每个空格只填一个单词。
Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．
First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．
Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．
Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．
In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a thank you．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．
In a word, always remember that if the customers remain happy, you'll be in business．
Title
How to【小题1】 customer service
Meaning
The way companies behave towards their customers．
Importance
The quality of service determines whether companies can【小题2】
their customers．For example, bad service can result in【小题3】 customers．
【小题4】
☆Take your customers seriously because they are your boss and the source of your income．
☆Recognize the needs of the customers．
◇Ask the customers the right kind of questions and offer 【小题5】
to their problems．
◇Understand customers'【小题6】 from a particular situation, their body language, tone of voice and words．
◇Never【小题7】 that you know the customer's needs．
☆Make customers feel they are important and treat them as individuals by using their first name and praising them【小题8】 .
☆Other small skills:
◇Always ask if you can do anything else for the customer before ending the call and end the call with a thank you．
◇Don't【小题9】 , the customer when he is speaking angrily．
◇Calm the customer down by making an【小题10】 after he finishes speaking．
improve

(答案→)improve 解析：【小题1】根据So customer service is vital and you should know how to improve it．所以应填improve.【小题2】根据内容来看这是例举的提高对顾客服务的建议，故填Tips/Advice/Suggestions.【小题3】根据It's the quality of service that determines whether the customer remains with the company．这里 keep是remain的同义词。【小题4】根据However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．这里放在介词之后所以用losing.【小题5】根据You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．故填solutions.【小题6】根据Understand how they feel according to a particular situation. feelings 是名词“心情”。 【小题7】根据Never make assumptions and think that you know what the customer wants．assume是assumptions的动词形式。【小题8】根据the best way to do that is using their first name and finding ways of praising them in a sincere way．sincerely是sincere的副词形式。【小题9】根据If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．故用interrupt.【小题10】根据try to calm them down by apologizing．apology是apologize的名词形式。

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