as waiters.we deal with customers every day and when something goes wrong 的全文？

as waiters.we deal with customers every day and when something goes wrong 的全文？

As waiters, we deal with customers every dayand when something goes wrong, somehow we have
the ability to keep on going. It's ourresponsibility to __1__ the customer.
I remember my first __2__ job wasat a fine restaurant. One afternoon, the manager informed all the
cooks and waiters that a VIP __3__were coming for lunch. The group were __4__ VIPs in the city's
fashion industry.
After the group arrived and got __5__comfortably, drinks were __6__. Normally, the head waiter
would be in charge of wine service. __7__,the manager asked me to serve that afternoon. I had __8__
done wine service, nor had I ever serveda group of twelve.
I arranged 12 wine glasses on thetray and went to the table. As I __9__ one of the glasses in front
of the first customer, somehow I had __10__my grip(抓,握)and six glasses fell on top of a young
woman, and then to the floor and __11__in pieces. I felt frightened and my face turned red. I
apologized many times to the __12__and to the rest of the group.
Quickly, the manager __13__ myaid and helped in the cleanup, and sent out their drinks right away.
I didn't understand why, but the groupwere forgiving me and the young woman __14__ informed me it
was OK.
My manager pulled me to the side andsaid, "If you know why an accident happened, __15__ from
it and move on. You still have a tableto serve and you can't show your __16__ or your disappointment.
Mistakes and accidents do happen. Keepyour __17__ up and be confident. The glasses are
replaceable."
I understood why he was truly a well__18__ restaurant manager within the neighborhood. His
__19__ relationship with the group made the situation __20__ andthe group forgave me for that.

( )1. A. welcome
( )2. A. waiter
( )3. A. group
( )4. A. let in as
( )5. A. introduced
( )6. A. bought
( )7. A. Therefore
( )8. A. often
( )9. A. set
( )10. A. got
( )11. A. stood
( )12. A. manager
( )13. A. took over
( )14. A. repeatedly
( )15. A. hear
( )16. A. apology
( )17. A. nose
( )18. A. behaved
( )19. A. new
( )20. A. calm

B. feed
B. cook
B. number
B. made up of
B. satisfied
B. sold
B. However
B. once
B. broke
B. caught
B. lay
B. head waiter
B. came to
B. regretfully
B. tell
B. excitement
B. face
B. respected
B. famous
B. comfortable

C. invite
C. servant
C. family
C. added up to
C. seated
C. ordered
C. Besides
C. never
C. cleaned
C. forgot
C. kept
C. man
C. gave up
C. impatiently
C. change
C. nervousness
C. head
C. visited
C. terrible
C. special

D. please
D. director
D. class
D. recognized as
D. dressed
D. got
D. Though
D. little
D. shook
D. lost
D. stayed
D. woman
D. rushed against
D. angrily
D. learn
D. carelessness
D. hand
D. understood
D. close
D. possible

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